Welcome to Flowers Bow, your reliable online flower delivery service covering Bow and the surrounding areas. By placing an order through our website, you agree to be bound by the following Terms & Conditions, which are designed to ensure clarity and fairness in all our customer transactions. Please read them carefully before making a purchase.
These Terms & Conditions apply to all customers purchasing flowers and associated products from Flowers Bow via our e-commerce platform. They are applicable to any orders placed for delivery within Bow and the surrounding localities. Flowers Bow reserves the right to amend these Terms & Conditions at any time, with the latest version available on our website.
Placing your order with Flowers Bow is straightforward and secure. You may browse our curated selection of flower arrangements, select your preferred option, and proceed to place your order online. During the checkout process, you will be required to provide accurate recipient and delivery details. It is your responsibility to ensure that these details are complete and correct, as we cannot be held responsible for undelivered orders caused by inaccurate information.
Once your order is placed, you will receive an automatic email confirmation acknowledging your purchase. This confirmation email constitutes an acceptance of your order and the formation of a contract between you and Flowers Bow. We reserve the right to decline or cancel any order at our discretion, for example, due to stock unavailability or suspected fraudulent activity. In such cases, we will contact you using the information provided during the ordering process.
All products are subject to availability. As flowers are a natural product and subject to seasonal variation, certain varieties or colours may occasionally be unavailable. In such instances, we reserve the right to substitute with products of equal value and quality, ensuring that the overall look and feel of the arrangement is maintained as closely as possible to your original selection. If a significant substitution is necessary, we will contact you to discuss your preferences where time allows.
Flowers Bow offers delivery services within Bow and the surrounding areas, subject to our specified delivery schedules. Delivery timings and options, including same-day or next-day delivery, will be outlined during the order process. We make every effort to deliver at the requested time, but cannot always guarantee precise timings due to factors beyond our control (such as traffic, weather, or unforeseen events).
If the recipient is unavailable at the delivery address, our delivery driver will attempt to leave the flowers with a neighbour, in a safe and sheltered location, or will follow your specific delivery instructions where provided. A delivery note will be left at the address to inform the recipient of the arrangement. Where delivery is not possible, we will notify you to arrange an alternative solution where possible.
All prices displayed on Flowers Bow’s website are in Pound Sterling (£) and are inclusive of Value Added Tax (VAT), where applicable. We accept payment via major credit and debit cards, and payment must be completed in full at the point of ordering. Orders will only be processed once payment has been authorised and received in full.
We take all reasonable care to ensure our website is secure, and that your payment details are protected. However, Flowers Bow cannot be held responsible for any loss experienced if a third party obtains unauthorised access to your information during the purchasing process.
If you wish to cancel or amend your order, please contact us as soon as possible. Orders may be cancelled or amended without charge until preparations for dispatch have commenced. Once your order has been prepared or dispatched, cancellations or changes may no longer be possible.
Due to the perishable nature of flowers, we regret that cancellations, refunds, or amendments after dispatch cannot be accommodated unless the product is faulty or not as described. Your statutory rights are not affected by this policy.
We take pride in the quality of our flowers and the care with which we prepare every arrangement. If you are not satisfied with your order for any reason, you must notify us within 24 hours of delivery. We may request photographic evidence to assess any issues so that we can resolve them quickly and fairly. If flowers are found to be faulty or incorrect, we will offer a suitable remedy, which may include a replacement or a full/partial refund as appropriate. Refunds will be processed to the original payment method within a reasonable timeframe.
Please note that as our products are perishable, we may not be able to accept returns unless the goods are damaged, faulty, or not as described. Each situation will be considered individually to ensure customer satisfaction.
Flowers Bow shall not be liable for any loss, damage, or delay resulting from events outside of our reasonable control, including but not limited to natural disasters, severe weather, strikes, or road closures. Our liability to you for any loss or damage shall be limited to the total value of your order.
We do not accept liability for any indirect or consequential losses, including loss of income, profit, goodwill, or data, arising out of the use of our website or the delivery of our products. Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury resulting from our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under English law.
By placing an order, you confirm that you are legally capable of entering into binding contracts and are at least 18 years old. You are responsible for providing correct recipient information, ensuring you are available to respond to any contact regarding your order, and checking any order confirmations for accuracy. Any failure to do so may result in delayed deliveries or additional charges.
All images, text, graphics, logos, and product descriptions used on Flowers Bow’s website are the intellectual property of Flowers Bow or their respective owners and are protected by copyright laws. No part of our website may be copied, modified, distributed, or used for commercial purposes without our express written consent.
We respect your privacy and are committed to protecting your personal data in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). Full details about how your data is collected, used, and safeguarded can be found in our Privacy Policy. You are encouraged to review this policy before making a purchase.
These Terms & Conditions are governed by and interpreted according to the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the English courts.
If any provision of these Terms & Conditions is found to be unenforceable or invalid, such provision shall be severed, and the remaining provisions will continue in full force and effect. Failure by Flowers Bow to enforce any right or provision of these terms shall not constitute a waiver of such rights or provisions.
If you have any questions regarding these Terms & Conditions or your order, please contact us through the communication options provided on our website. We are committed to making your experience with Flowers Bow smooth, satisfactory, and special.
Thank you for choosing Flowers Bow – your trusted partner for online flower delivery in Bow and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 36 Bow Rd, London, E3 4LN.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Bow, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Bow.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
