At Flowers Bow, we are dedicated to providing only the freshest flowers for households and businesses throughout Bow. As a trusted local florist, we promise every arrangement is hand-prepared on the day of delivery, using premium blooms chosen for quality and longevity. If your flowers do not meet our high standards, we are here to resolve any issues promptly and professionally.
Your satisfaction is our number one priority. On the rare occasion your flowers arrive damaged or not as described, please let us know on the same day as delivery. Carefully inspect your bouquet or arrangement upon receipt; if you notice broken stems, wilted flowers, or significant damage, keep the packaging and take clear photos to help us speed up your claim.
We pride ourselves on supplying fresh flowers guaranteed to last at least five days from the day of delivery, with proper care. The vast majority of our flowers remain beautiful for 5-7 days, though longevity varies by flower type and in-home conditions. If your flowers do not stay fresh for at least five days, please contact us with photos so we can investigate and remedy the issue swiftly.
If your order is damaged on arrival or fails to meet our freshness guarantee, you may request a full refund or a free replacement bouquet. Our team will review your request and, once verified, process your chosen solution as quickly as possible. In some cases, we may offer store credit as an alternative, but our aim is always to find the resolution that best suits you.
For unsuccessful deliveries due to incorrect addresses, access issues, or no one available to receive, we strive to communicate with you promptly to redeliver where feasible. However, some circumstances may not be eligible for refund or replacement. Please review your order details carefully before confirming your purchase for the best possible experience.
We value feedback from all Bow residents and businesses. If you wish to raise a concern or lodge a complaint about your flowers or our service, please get in touch as soon as possible. Provide your order details and a clear description of the issue—photographs are helpful. Our customer care team will acknowledge your complaint within one working day and investigate thoroughly, aiming to resolve all issues fairly and promptly.
Your trust means everything to us. As your local Bow florist, we commit to standing behind our products and ensuring complete satisfaction for every customer. Thank you for choosing Flowers Bow to brighten your day and celebrate life’s moments.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
