Flowers Bow Privacy Policy for Bow and Surrounding Districts

Name: NOBLE BEAUTY
Brand: Flowers Bow
Price: 67.00 GBP
Availability: InStock

Introduction

At Flowers Bow, your privacy and data protection are of the utmost importance to us. This Privacy Policy is designed to inform customers placing orders with Flowers Bow from Bow and the surrounding districts about how we collect, use, store, and protect personal data, in adherence to the General Data Protection Regulation (GDPR) and applicable data protection laws.

This policy applies to all users and customers who interact with Flowers Bow, whether you browse our website, place an order, or communicate with us directly regarding your flower purchases in Bow and the neighboring districts.

What Data We Collect

When you place an order with Flowers Bow, or interact with our services, we collect the following types of personal data:

Contact Information: Your name, delivery address, billing address (if different), and telephone number.
Order Details: Information relating to orders placed, including product choices, card messages, delivery instructions, and recipient details.
Payment Information: Non-sensitive payment data (such as the last four digits of a card number, where applicable), transaction references, and payment method, processed securely via our payment processor.
Communication Records: Any correspondence or communications with us, including inquiries, complaints, and feedback.
Technical Data: IP address, browser type, device identifiers, and information about your use of our website, collected using cookies and analytics tools.

Lawful Basis for Processing Your Data

Under the GDPR, we process your personal data lawfully, based on one or more of the following grounds:

Contractual Necessity: To fulfill our agreement with you when you place an order, we require certain personal details for processing, delivering, and managing your purchase.
Legitimate Interests: We may process your data to improve our services, ensure the security of our systems, respond to customer inquiries, and conduct limited direct marketing related to your previous orders. Our interests are balanced with your privacy rights.
Legal Obligation: We may retain or share core order data if required by law, such as for tax, accounting, or fraud prevention purposes.
Consent: In situations where we seek your consent (for example, for optional marketing updates), you can withdraw your consent at any time.

How We Use Your Data

Your personal data is used exclusively for purposes which include:

Processing orders, payments, and delivering floral products to you or your designated recipient.
Communicating with you on order status, delivery information, and customer service matters.
Personalizing your experience, responding to your queries, and improving our offerings.
Complying with regulatory requirements and lawful requests by authorities.
Sending service-related communications or information about products similar to those you have previously purchased, where permitted by law.

Data Retention

We only retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including for the fulfillment of orders, answering queries, complying with legal and regulatory requirements, and resolving disputes.

Order Information: Retained for up to seven years in accordance with accounting, tax, and regulatory requirements.
Marketing Preferences: Retained until you withdraw consent or object to processing.
Technical Data: Shorter retention periods, as determined by our analytics and security policies.

Data Processors and Third Parties

To provide and manage our services efficiently, we may share your personal data with trusted third parties who process data on our behalf. These may include:

Payment Providers: For secure transaction processing.
Delivery Partners: To deliver orders to specified addresses.
IT and Hosting Services: Providers of website hosting and secure data storage.
Analytics and Security Services: To help us monitor our system and enhance customer experience.

All third-party processors are bound by contractual obligations to protect your personal data and process it only as instructed by us, in compliance with GDPR and other applicable data protection laws. We never sell your data to third parties.

Your Rights Under GDPR

You have several important rights under data protection laws, which include:

Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete personal data.
Right to Erasure: Request deletion of your personal data where there is no legal basis for continued processing.
Right to Restrict Processing: Request limitations on how we process your data in certain circumstances.
Right to Object: Object to certain forms of processing, such as direct marketing, at any time.
Right to Data Portability: Request the transfer of your personal data to you or another provider, in a structured, commonly used format.
Right to Withdraw Consent: Where consent forms the basis of processing, you may withdraw this consent at any time without affecting the lawfulness of processing based on consent prior to withdrawal.
Right to Lodge a Complaint: You can lodge a complaint with your local data protection authority if you are concerned about the way we process your data.

Data Security

We adopt appropriate technical and organizational measures to safeguard your personal information. This includes access controls, data encryption where appropriate, regular employee training, and secure data storage protocols. While we strive to protect your data, please remember that transmission of information via the internet is not completely secure and any such transmission is at your own risk.

Policy Updates

From time to time, we may update this Privacy Policy to reflect changes in our practices, legal requirements, or for other reasons. Any substantial amendments will be communicated to you where required. The latest version will always be available on our website for your review.

Contact and Further Information

If you have any questions about how we handle your data or wish to exercise any of your rights outlined above, please contact us via the methods specified on our website. We are committed to helping you with any concerns or clarifications you may require regarding your privacy as a Flowers Bow customer in Bow or the surrounding districts.